FAQ
Answers to what we get asked most.
Yes — full-size samples are available free of charge for most ranges, in-store or posted out. Ask a consultant when you visit.
Standard delivery is typically 3–7 business days depending on your location and stock availability. Exact timeframes are shown at checkout once real order data is available.
Yes — builders, tilers and designers can apply for a trade account. Contact us for details and required documentation.
Unopened, full-carton returns are accepted within 30 days with proof of purchase. Cut or custom orders are non-returnable. See the full returns policy for details.
Absolutely — free one-hour design consultations are available in-store. Book via the Contact page or call your nearest showroom.
Select ranges are rated for outdoor/wet-area use (check the product's slip-rating and water-absorption specs on its product page). Our consultants can help you choose the right one.